Refund policy
Cancellation Policy
- Orders can be cancelled only before they are shipped.
- Once an order has been shipped, it cannot be cancelled.
- To request a cancellation, contact us as soon as possible with your order details.
- If an eligible cancellation is approved, the refund will be processed to the original payment method, subject to applicable payment-processing timelines.
Return Policy
Retro Rack does not offer returns or refunds for change of mind, incorrect product selection, or personal preference. Please carefully review product details, specifications, and descriptions before placing your order.
Replacement Policy
Replacement is available only if the product is delivered damaged or defective. To be eligible for a replacement:
- The issue must be reported within 48 hours of delivery.
- You must provide clear photo or video evidence of the damage or defect.
- A continuous, unedited unboxing video is compulsory, clearly showing the sealed package, shipping label, opening of the package, and the product received.
- Claims without a valid unboxing video may not be eligible for replacement.
- The product should be kept in the condition it was received, with original packaging and accessories.
Replacement is subject to verification and approval by Retro Rack. If verified, we will arrange a replacement subject to availability.
Contact Us
For cancellation or replacement queries, email help@retrorack.shop or WhatsApp +91 97586 41742 with your order number and unboxing video.
